• This field is for validation purposes and should be left unchanged.




(310) 553-5630
for employees
Home » Blog » What Is An Interactive Process?

What Is An Interactive Process?

Posted on December 4, 2021 | By Omid Nosrati | Employment Law

Under California law, the purpose of an “interactive process” is to have an employer communicate with its employee (with a disability) to exchange information about job skills and job openings to determine what reasonable accommodations can be provided.

Holding a meeting with an employee to review their work restrictions in comparison to the essential job functions of their work and to determine how those work restrictions could be accommodated could be an example of an interactive process.

The interactive process is required under California law. A failure to engage in the interactive process on an employer’s part can form the basis of a claim separate and apart from a failure to reasonably accommodate the employee’s disability. The same holds true for an “applicant” looking for a job with the prospective employer.

The employer must engage in a “timely, good faith interactive process … in response to a request for reasonable accommodation by an employee or applicant with a known physical or mental disability or known medical condition.”

Medical information and records obtained as part of the interactive process need to be maintained separately from the employee’s personnel file and kept confidential. However,  supervisors may notified about restrictions on the duties of the person and the accommodations they require. In addition, safety personnel may be notified of the person’s condition that they might require emergency treatment.

The purpose of the interactive process is to determine what reasonable accommodation is required. Once a reasonable accommodation request has been granted, the employer has a duty to provide it. The employee does not have an ongoing to duty to ask for the reasonable accommodation to be provided again.

If you believe you have been denied a reasonable accommodation at work, or denied a good faith interactive process, feel free to contact Nosratilaw, A Professional Law Corporation at 310-553-5630 for a free case evaluation now.

Avatar photo

About the Author
Omid Nosrati

Mr. Nosrati been selected as one of the Top 100 Labor and Employment lawyers in the State of California for 2016, 2017, and 2018 by The American Society of Legal Advocates (ASLA). He has a “Superb” (10 out of 10) rating on Avvo and a 4.9 out of 5.0 Peer Rating from other lawyers on Martindale Hubbell. Omid Nosrati is also a member of the respected California Employment Lawyers Association, Los Angeles County Bar Association, and Santa Monica Bar Association. He is a firm believer in education, loves to read about technology trends in the legal field and leverages his firm’s technological strengths to benefit each of his firm’s clients.